USING THE WEBSITE
How and why should I register?
Signing up for the first time is a simple and straightforward process.To begin, click on the 'Account' button located at the top right cornerof the page, and then select the 'Register' option. Please note thatregistration is not mandatory to browse or make purchases on oursite. However, creating an account offers various advantages, suchas the ability to create wishlists, save items in your shopping cart forlater, and securely store your personal and payment details for fastercheck-out and hassle-free returns.
What should I do if I forget my password account?
If you happen to forget your password, there is no need to worry. Just visit the 'Login' page and select the 'Forgot Password' option. Enteryour registered email address, click on the send button, and we willsend you a link to reset your password.
PRODUCTS AND SERVICES
Does the product online look accurate?
We have made every effort to ensure that the product images and colors displayed on our site are as accurate as possible. However, it is important to note that the appearance of product colors can vary depending on the user's computer monitor. Therefore, we can not guarantee that the color accuracy will be consistent across all individual monitors.
Why are there products showing that are out of stock?
Since some of our products are produced in limited quantities, thereis a possibility that they may go out of stock. Never the less, we regularly update our website with the latest product availability information. While we cannot always ensure that every product will be available, our customer support team is always available to help you locate a particular product that you are interested in.
Are the gift cards available online?
Yes, gift cards are available for purchase online.
PROTECTION AND SECURITY ABOUT MY ORDER
Will my information be shared with third parties?
We value your privacy and take the protection of your personal datavery seriously. Rest assured that we will only share your information with third parties who adhere to the relevant data protection laws. Tolearn more about how we handle your personal data, we encourage you to review our comprehensive Privacy Policy.
Will my personal and payment information be safe?
Absolutely! Your personal and payment information will be safe withme. Additionally, this website is designed to operate in a secure environment that follows industry-standard security practices toprotect your information. So you can rest assured that your information will be safe with me.
ABOUT MY ORDER
Where is my order?
You will receive a confirmation email from our team once the order is dispatched. The email will provide you the complete information about the carrier we have used to deliver your package, and of your tracking number.
How do I cancel my order?
If you wish to cancel your order, kindly ensure that you do so within 24 hours of placing it. Please contact us to initiate the cancellation process. Please note that once an order has been processed and shipped, it cannot be canceled. Therefore, it is important to act quickly if you wish to cancel your order. Our Customer Care team is available to assist you with any queries or concerns you may have regarding the cancellation of your order.
What happens if my package goes missing?
When you make a purchase on our website, please note that a shipment contract applies. This means that once your items are picked up by the shipper, you, as the customer, are responsible for them. In the rare event that your package is lost or damaged, it is your responsibility to file a claim with the carrier. If you would like to enhance your shipping service or add insurance for peace of mind,you may do so at an additional cost. Simply email us atinfo@rosevelt.it before placing your order and one of our team members will be happy to assist you with this.
